The car pickup and exchange process was quite fast.

The car was relatively old and had multiple scratches.

Good big company.

Our order included an additional driver, but the staff told us their system did not show it and that we had to pay extra. They said they checked multiple times and confirmed it was not there, so we ended up paying an additional 300 RMB. Moreover, the counter staff kept insisting that our car was insufficient and pushed us to upgrade to a better model, which we adamantly refused. In reality, the car we rented was completely adequate. We are very dissatisfied with the counter staff, as they had no intention of solving the problem. We will never rent from Budget again; their service is as cheap as their name suggests!

I had fully paid for my reservation, but when picking up the car the staff required me to pay for the tax. She told me I could not add anther driver even though Easy Rental Cars provided me that option. That didn’t make any sense and was very unpleasant.