Very satisfied

The waiting time was very short, and the process was completed quickly. Great service, and the staff were very friendly.

The staff at the pickup location was very nice, quietly and quickly handling the paperwork. He asked about insurance, and after I declined, the process continued smoothly. The cross-border fees were waived, which I truly appreciated! When returning the car, the store staff had already left, so I dropped the car key into Hertz's self-service return box. The car was parked about 30 meters ahead of the store, in the corner of a used-car parking lot.

The staff upgraded us to a new car. We really appreciated it! Overall, the experience was excellent, and we will use this rental company again.

Great service attitude. They provided a slightly larger car than what I originally booked. The car was new, with only 1500 miles, and was in excellent condition, equipped with GPS. It was a satisfying car rental experience.