Very satisfied, the process of picking up and returning the car was very smooth.

When picking up the car, I asked the staff for a newer vehicle, but the car I received had nearly 80,000 kilometers on it and was covered in scratches. Additionally, there was an upsell attempt during pickup.

Excellent service

We rented a Q3 and were told there was no Q5 available. We impulsively agreed, and the staff didn't mention how much extra it would cost, just handed us the invoice. Later we found out renting the car for the week cost 5000 RMB… Adding an extra driver required an additional fee, and they charged us just because we provided two licenses, assuming we were two drivers. Isn't that unreasonable? Returning the car an hour late incurs a significant fee. Is there a clear standard for these fees, or do they just charge an exorbitant amount for any delay? We won't use Europecar again. After returning and disputing it with the rental company, the results were minimal since we had already paid. It was tough to get anything back.

very helpful and quick staff

very easy booking process