Efficient service.

Good service attitude

Returning the car was easy to find. However, if it's your first time renting a car in Germany, it's important to familiarize yourself with the area on the map first. The trick is: once you see the sign of one car rental company, the others will be nearby as they tend to cluster together.

It's a bit of a walk from the train station, and you have to cross the street, but the front desk provided clear directions. You pick up the car yourself using the parking ticket given by the front desk at the exit. There aren't many gas stations nearby, so I used GPS to find one near another store to refuel. For returning the car, drive to the ground floor of the parking lot, and hand over the car, keys, and documents. There's no paperwork or handover documents needed.

Since the car I hired was fully booked, AVIS offered me a 7 seater car in order to fulfill my needs on carrying large luggages and number of small luggages. The car was brand new with few hundreds km used. It's really amazing.

The CS was quite helpful during my rental, there were instant reply for my sudden requests on cross border request and late return request. the service provided were excellent, efficient and professional.