Pretty good overall. However, they didn't have the car I wanted, but the upgraded model was quite satisfactory. The S60 is very suitable for the U.S. environment. The trunk can only be opened from the trunk itself, and the rear seats cannot be folded down from inside the car. Even if the car gets broken into, the trunk remains secure.

No queues because there weren’t many people.

Increased charges after changing terms unilaterally, only partially removed extra charges after being disputed

The store inexplicably charged an extra 50 USD after I signed some forms. I reserved a Toyota, but they told me none were available and gave me a Nissan instead. Their attitude was so-so. There was no staff to assist with car pickup, and there were no clear signs. I had to find the car myself in a large parking structure. Hertz's service is really lacking.

Like: The Hertz rep at the counter was cheerful, friendly and efficient. No attempt at an upsale. Everything was exactly as I had been informed it would be except for the fact that I was upgraded in my rental (not a problem). From the time I approached the counter until the time I was driving away was probably less than 10 minutes. I wish all my car rental experiences were this good!