Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.

Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.

Friendly counter staff with efficient pick-up and drop off. My car was upgraded one class.

Easy and smooth booking process. Clear booking conditions.

I opted to change the drop off location in Melbourne and after a quick phone call was able to a closer depot and return the car.

Like: Car was what we needed to carry 4 adults and 2 infants under 3years.
Dislike: Confusion over where the cars was being picked up from and fitting child seats despite taking the time to confirm all the details (including correcting some confusion over type of child seats required) the day before arriving with the domestic terminal staff by phone.