CAR RENTAL REVIEWS ON EUROPCAR AT SYDNEY KINGSFORD SMITH AIRPORT, SYD

Very satisfied.

Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.

Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.

The service at the store was decent, and the staff had a good attitude.

The service was enthusiastic. Although phone calls were difficult to reach on the weekend, the on-site reception was very prompt.

Very satisfied

Make sure to take photos and keep evidence of the return time when returning the car. This rental company recorded the wrong return time and overcharged me! They also didn’t provide any reason for the charges or an invoice. Terrible service and dishonest practices!

I booked a full-size SUV, with the reference model being the Kluger (Highlander). However, they first gave me a Forester, which I refused. The staff then tried to gaslight me, implying that I was causing trouble. After a long back-and-forth, they gave me a RAV4. When I insisted again on a full-size SUV, they tried to hand me an X-Trail. Finally, they unwillingly provided me with an old Prado, which was extremely difficult to drive. This kind of blatant downgrade of the vehicle and unapologetic attitude is something I've never experienced with Europcar before. Avoid at all costs!

The staff were enthusiastic and communicated smoothly, but the assigned vehicle was smaller than the one in the booking.

Quite satisfactory

The staff was very friendly and even offered a vehicle upgrade.

Satisfied.

Fair enough.

It was okay, but they charged me for 3 days while I only rented for 2 days. Luckily, we noticed it.

It's okay, but for a 2-day trip, they charged me for 3 days. Luckily, we noticed.

Satisfied

100 points for pick-up, return was okay, I'd give it 85 points.

There might have been a mistake in recording the mileage when returning the car. They insisted that I drove over 400 kilometers and deducted more than 100 dollars from me. In reality, I only drove within the city and it definitely wasn't over 100 kilometers. After several communications with the rental company’s customer service, this amount was refunded.

Very good, everything went smoothly.

The process was fairly smooth, and upgrading the car later at my own expense was straightforward.

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

All went seamlessly well