Above expectations! Everything was perfect

The company checked the fuel level without being too strict, and didn't mind that the car wasn't washed, as it's hard to find a car wash in winter.

The staff at Routes during our pick up was very rude and un-accommodating. We were originally picked up by a shuttle bus that didn’t belong to Routes, and taken to the wrong location. Once back at the airport and had the shuttle come again, the driver was very rude and told us we wouldn’t fit. We had a screaming baby and 2 small kids with us, and he was not willing to accommodate us at all. Or even offer any compassion to our situation. When we arrived at Routes the desk staff was rude, pushy and difficult to deal with. Overall Routes was not a pleasant place to rent from.

Very easy service to work with.

Got a brand new car from them, pretty happy

Easy to use app, love it

Like: service is fine, car is meet my standard.