The pick up process was most difficult. It was a ticket system but was not communicated so we stood in a crowd for 15 min before we realised. Then there was only 2 staff and it was very slow. We sat on the floor waiting. Then they didn’t take AMEX, which is ridiculous as it is a worldwide accepted card.

No issues at all

Booked a Nissan Qashqai or similar, they did not have any cars in this category left (DISAPPOINTING) so they had to upgrade me to the next category which was NOT an upgrade at all, the 7 seater category and I got a DACIA Lodgy more like a work van, car was awful and very used, with many scuffs dents and scrapes. Eventually swopped for a Qashqai at another location a couple of days later as I had booked this car for a few weeks.

Good app good service, feel like the prices are higher now in-comparison to other providers

Almost two hours waiting in the queue at the pickup point

Easy to use. Price good.

Contract says show national license driving with Latin letters. I pre-booked full coverage . GOLDCAR says my national driving license is not valid in Spain but with extra 110€ it will be valid. I had no choice to pay extra 110€ for 4 days.

Very little information regarding fees payable on pick up and how/where to return.