Smooth and satisfying.

The elderly German lady at the pickup counter had a terrible attitude. She was extremely impatient and even yelled when asked for details. The bill wasn't explained clearly; she just blurted out an amount and asked for card payment. The car provided was not the one I wanted. I requested a Mercedes-Benz C-Class but was given an Audi A3, which felt like a downgrade.

Very satisfied. The rental location and parking lot were very easy to find. However, an additional 19% tax was charged at pickup. The car had only 9 kilometers and still had the slight new car smell, reminding me of when I bought my own car. Returning the car was also easy to find, and the staff member was very friendly and even personally took us to the drop-off point.

It's okay, maybe it's the rigid thinking of Germans, it's understandable. The steering wheel is too loose, which makes turning on the highway a bit difficult. This is a major issue.

Picked up the car in Germany. The process could have been faster; had to wait while the staff ran some errands.