CAR RENTAL REVIEWS ON EUROPCAR IN MUNICH

Satisfied

Very good.

Good service, easy to use.

Good service attitude and short waiting time. Europcar's vehicle conditions are excellent, and the service process is simple and efficient. Highly recommended.

Very satisfied, the car matched the reserved model, extremely polite, and no upselling.

An established car rental company, very convenient.

Originally rented an economy SUV but was given a Volkswagen Golf hatchback instead; couldn't fit the luggage and had to upgrade to a Tiguan. The latest model Tiguan is really great. Drove 2600 kilometers with it, very stable, which is surely related to the car being new. No unnecessary or deceptive fees. However, car options in Munich were limited, and rental prices were relatively high; I recommend renting in Hamburg instead. Additionally, the return process was efficient, and the deposit refund was quick. Great service.

When we went, there weren't many people, so the process was quite smooth. The customer service staff followed the standard procedure.

Returning the car was very convenient; as soon as I drove into the parking lot, someone came to inspect it.

I rented an Audi A5 and got the same model. The car was in excellent condition, both inside and outside were very clean. When returning the car, someone inspected the vehicle, and if everything was fine, I could directly proceed to the terminal for check-in. Very fast and convenient!

Although there was a flat tire incident during the trip, the car rental company handled the situation smoothly by promptly towing the vehicle and providing a replacement car. Overall, the service was quite satisfactory.

The process was relatively quick. There was a bit of upselling, but after I politely declined, they didn't persist.

Very satisfied. The only downside is that the Audi provided to two petite Asian women only has parking sensors and no rearview camera. The car is too long, making it impossible to see the ground ahead or behind while reversing or navigating narrow, sloped parking garages.

Europcar truly offers great value for money, and I even got an upgrade to a Mercedes E300de, which might be a hybrid.

Near Munich Central Station, the staff initially offered me a Renault, but after paying an extra 100 euros, I was upgraded to a brand new Audi A5 that just arrived this July. The ride was absolutely thrilling.

Very satisfied.

Very satisfied, simple and fast.

Big shout-out to Europcar in Munich! We had booked a Volkswagen Touran for 5 people. When we arrived at the rental office and told the staff that we had 5 people and a lot of luggage, they immediately gave us a brand-new Nissan 8-seater diesel MPV that had only done 5000 kilometers. The car was super spacious, and it was incredibly comfortable for our group of 5! The staff was friendly and, although they tried to upsell insurance, they stopped once I mentioned we already had full coverage. Overall, this was a great car rental experience in Germany—very satisfied!

The queue for pick-up procedures was a bit long. Even arriving an hour early, I still had to wait until the scheduled time to begin the process, which felt slightly inconvenient.

No additional sales pressure, smooth pickup and drop-off process.