No staff was present during working hours, and the car pickup and return were entirely handled by the hotel front desk. The vehicle hadn't been used for a while and was covered in dust and bird droppings. The fuel tank wasn't full; initially, it consumed 18 liters for 180 kilometers, but later it normalized to 18 liters for 300 kilometers.

The staff is indeed enthusiastic, but they are also really slow in action.

I booked for 9 AM, but they arrived at 10 AM and even complained about me reporting it to the platform.

First of all, the staff were very friendly, even though our communication was quite limited due to the language barrier.

Good experience! The staff were quite casual but accommodating. They mentioned a 5500 AMD charge for not washing the car upon return. After asking around, I found that car washes usually cost 3000-4000 AMD locally, so adding a bit extra for labor seems reasonable. Besides, you can always wash the car yourself. The car was clean at pickup and return, which seemed fair. A special shoutout to the hotel's doorman, who was extremely friendly and helpful. Although not a rental car staff member, he willingly offered assistance.