The queue was very short.

I booked a Volvo but they didn't give it to me. I even saw one in the garage, but they made various excuses and gave me a similar model instead.

The car pickup process went smoothly. We also rented a child seat and tire chains. However, when picking up the car, the staff mentioned it had a full tank, but it actually only had 3/4 of a tank. Additionally, while skiing in Chamonix, it started snowing, and we discovered the tire chains provided by the store were too small and couldn't be put on. Unfortunately, we had to waste half a day waiting for the snow on the ground to melt before heading out.

Despite all precautions, I was still charged over 1000 euros for insurance without my knowledge. Firstly, they added an additional driver fee of over 300 euros, and upon returning the car, they had me sign and charged me directly, even using the deposit to cover the insurance costs. It was extremely disappointing to be charged an extra 1000 euros for insurance on top of the full coverage I had already purchased. They even switched the car to a French model.

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.