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Search for PAYLESS Car Rentals in Cincinnati
Reviewed: Thu, Jul 11, 2019
About PAYLESS: 2.0 /10
Terrible customer service, Never had such experience with renting car. Definitely will never rent with pay less. Will never recommend to anyone. Terrible, terrible, terrible experience. They just need money and doesn’t care about customers. I reserved my car weeks before my travel and they simply said we don’t have the car size you reserved and gave some small vehicle which was terrible for 7ppl to travel. Charged me the same price for a larger vehicle even though i got a smaller vehicle. Just stay away from Payless. I would rate them negative if i could.
About QEEQ: 10.0 /10
Easy to book. Excellent customer service. Price tracking and rebooking is the best option you can never get from any other booking websites.
ford Explorer 7 Seats image
PAYLESS
Cincinnati Airport(CVG)
Cincinnati
United States
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

AU.Reviewer

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Compact | Toyota Corolla or similar
PAYLESS
Kahului
United States
Reviewed: Thu, Aug 25, 2022
“Nice and Easy”
About PAYLESS: 8.0 /10
Payless made the process very easy.
About QEEQ: 8.0 /10
Got a great deal on QEEQ.com.

A.Gilcrease

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Medium SUV | Jeep Grand Cherokee or similar
PAYLESS
Denver International Airport(DEN)
Denver
United States
Reviewed: Fri, Aug 2, 2019
“really small car”
About PAYLESS: 5.3 /10
We were supposed to get a Jeep Grand Cherokee or similar, what we received was a Mitsubishi Outlander Sport which is a really small suv. And this was after waiting in line for about 40 minutes. I did not go back in to complain because we had been up a really long time at that point and I had my 5yr old and 11 month old with me and they were ready to go plus there was only two people working the counter and at least 20 people waiting at that point. So we just left after barely being able to get our luggage and car seats into the tiny car. I would like to have had the larger vehicle but my kids were done and could not have waited the hour or more for me to get back to the counter.
About QEEQ: 10.0 /10
Your side was great, no issues and would use again.

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Medium SUV | Jeep Grand Cherokee or similar
PAYLESS
Boston Logan International Airport(BOS)
Boston
United States
Reviewed: Mon, Jul 15, 2019
About PAYLESS: 5.3 /10
Hello, This is in regard to the above booking reference that I reserved for last week in Boston. Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%. I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail. In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox. I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95. I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot without any customer service skills. In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world. Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE" https://www.jeep.com/grand-cherokee.html https://www.chevrolet.com/suvs/equinox-small-suv A very upset customer & awaiting a response and a discount!

Mike

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Full Size Van | Dodge Grand Caravan or similar
PAYLESS
San Jose Airport(SJC)
San Jose
United States
Reviewed: Wed, May 1, 2019
“Terrible”
About PAYLESS: 2.0 /10
They didn’t not have a car available for me when I showed up so i ended up going with hertz
About QEEQ: 10.0 /10
Nice and easy

L.Montoya

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Intermediate | Toyota Corolla or similar
PAYLESS
Seattle Airport(SEA)
Seattle
United States
Reviewed: Wed, Apr 24, 2019
“The only bad experience was picking up. There was only one agent, he was doing the best he could.”
About PAYLESS: 9.0 /10
The car, the price everything was excellent but the service at the counter with only one agent helping the long line about 45mins wait.
About QEEQ: 10.0 /10

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