Got to the pickup location early but they wouldn’t let me take the car in advance, even though I’d already chosen the earliest pickup slot for that branch. No idea why they had cars at the airport but still wouldn’t release one before my time. Ended up sitting there for about an hour before I finally got the car. That said, the staff were actually really nice – no hard selling, no hidden fees. When returning the car, I had to park in a parking garage and it was already after closing time, so the key drop box was pretty hard to find. I had to ask people in a local supermarket and staff from other rental companies before I figured out where to leave the car and keys, but once I got there the return itself was quick and hassle-free.