The staff on the app had no communication with the staff in the US! They couldn't answer anything online. We had to ask in person at the store. It took me over an hour just to get one question answered.

Pickup took about 10 minutes and return 3 minutes, very efficient!

Convenient and efficient

It was okay, but the lady at the front desk kept trying to upsell me. Even though I clearly stated I didn't want those services, she still added them to the bill, and I had to argue with her on the spot. If my English wasn't good, I would have been scammed. Also, the waiting time was too long; I had to wait in line for almost half an hour. Why can't the rental company implement a fast track? For those who don't need additional services, they should just check the driver's license and process the pre-authorization. It shouldn't be so complicated, should it?

Like: Dianne went out of the way to help us and she wanted to make us feel as comfortable as possible.
Dislike: Nothing to dislike