Very satisfied with the service. The deposit hasn't been refunded yet. They said it would take three days when returning the car, but the platform mentioned it might take up to a month.

Quick and very convenient with easy procedures.

Hertz's service is very standardized, but the efficiency of car pickup is not very high. I waited for an hour at their Union Square location to get the car. The vehicle had less than 5000 kilometers, was clean and very new. However, I booked an Altima Classic online but received a Versa Classic instead. Not sure if these two cars are considered 'same class,' although the latter was sufficient, its power and space are noticeably less. It's worth mentioning that the car return efficiency was extremely high. At the huge Hertz return area at Los Angeles airport, the staff checked the car in 2 minutes and then a shuttle bus took me back to my hotel near the airport. Overall, quite satisfied.

I returned the car on the 16th at the rental store. The fuel level was 7/8 when I rented it. However, since we were in a hurry to catch a bus to Seattle, the fuel level was 1/2 when I returned it, not fully refueled. Although we refueled the car once during our rental period and it cost only $24 to fill the tank, the rental company still charged me nearly $50 for fuel. When I requested to refuel the car and return it, they did not allow it. As we had a lot of luggage, taking public transport or taxis was inconvenient, so we hoped the store could give us a lift, which was only about a ten-minute journey, but they refused. This experience has given us great fear and concern about renting cars and handling related procedures abroad. If even reputable companies like Hertz provide such service, who would dare to rent cars for self-driving tours abroad?! Additionally, to facilitate domestic travelers in handling rental procedures abroad, foreign stores should provide process instructions and other information helpful to Chinese travelers.

Excellent