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Reviewed: Mon, Nov 11, 2024
About Alamo: 10.0 /10
Not bad. Upon arrival at Malpensa T1, there is a centralized car rental counter area. Alamo doesn’t have its own separate counter, sharing a storefront with a few other brands. Look for Lucamotive. Now, you take a ticket from the self-service machine at the entrance and wait for your number to be called. The process is pretty standard: once completed, they will give you a car pickup slip. Walk to the parking lot to get the car—there are two sections, so make sure to ask for directions. I booked a Skoda Octavia wagon but got a Seat Cupra instead. It's a sporty car with high-end features. On Italian highways, remember to use the “Carte” lane to pay tolls directly with a credit card. Since my departure flight was at Bergamo Airport, the address provided was completely wrong—it leads you to the terminal departure area. Unload your luggage first. Then self-drive to the correct location. Eventually, I found the return point at the airport's P3 Car Return area. Each rental company has its designated section there. Look for Lucamotive again. The staff handled the return quickly—just signed and you’re done. At the far end of the return parking lot, there's a free shuttle bus that runs roughly every 10 minutes. It takes around 10 minutes to get to the terminal.
About QEEQ: 8.0 /10

Relevant Reviews on Alamo Milan Malpensa Airport Terminal 1

Zona Sheridan

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Reviewed: Tue, Feb 11, 2025
About Alamo: 10.0 /10
Excellent
About QEEQ: 10.0 /10

Cornelius Gill

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Reviewed: Sun, Nov 25, 2018
About Alamo: 2.0 /10
Unreasonable charges! They can charge you even after the pre-authorization period ends. When we picked up the car, they tried to charge us for an upgrade saying the original model wasn't available, but we refused. Besides pushing for insurance, there are additional charges that they insist on. Returning the car is a matter of luck as locations are hard to find. Even months after the pre-authorization ends, they can still charge your credit card with no email notification. They claim it's a fee for checking if you violated traffic rules, and explain it took a lot of effort to verify it was your violation, hence a $500 fee. This is separate from the actual fines.

Jeremy Rob

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Reviewed: Tue, Jan 23, 2018
About Alamo: 2.0 /10
The billing issues are not very clear.

R.Piyanantapat

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Intermediate | Audi A3 or similar
Reviewed: Wed, Apr 6, 2022
“Good to travel”
About Alamo: 7.0 /10
A little bit slow but ok
About QEEQ: 8.0 /10
Good

Ksenia

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Economy | Fiat Panda or similar
Reviewed: Sun, Aug 16, 2020
“Overall very satisfactory, minus couple things I mentioned above”
About Alamo: 9.0 /10
I was charged by Alamo for roadside assistance service still, after I clearly stated I did not want the service. Only two days later I noticed extra charge on my credit card. So far I filed request for refund but have not heard back yet
About QEEQ: 8.0 /10
Our initial booking was canceled without giving the reason. It would be good to have the reason why, when receiving cancelation email, instead of just sorry we had to cancel your reservation

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