Since it was a Sunday pickup, there was only one staff member in the store. The efficiency was low with long waiting lines, but once it was my turn, the process was handled quickly and efficiently.

I forgot to bring my passport and arrived late, but they upgraded me to a new model A5.

Smooth and satisfying.

The elderly German lady at the pickup counter had a terrible attitude. She was extremely impatient and even yelled when asked for details. The bill wasn't explained clearly; she just blurted out an amount and asked for card payment. The car provided was not the one I wanted. I requested a Mercedes-Benz C-Class but was given an Audi A3, which felt like a downgrade.

Very satisfied