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Search for AVIS Car Rentals in Rome
Reviewed: Thu, Nov 21, 2024
About AVIS: 2.0 /10
Avoid this car rental company in Rome at all costs. Either pay 50 euros per day for their insurance or risk facing a nightmare. Since we didn’t purchase insurance from them, they gave us a car with a contract explicitly stating there was a dent. It was nighttime, and we didn’t take photos of any other damages. Upon return, they immediately pointed out a hole in the left mirror—which we accepted. However, after returning the car, they charged my credit card 2599.99 euros. When questioned, they sent an invoice listing various scratches and damages. It was absolutely shocking—one small dent cost us over 1,000 euros! This is the first time I’ve encountered such a frustrating car rental experience. We've been waiting almost a month, but they still haven’t provided a detailed breakdown of the charges—just the invoice with pictures. The rental platform is actively helping us negotiate, but the car company is extremely uncooperative. I highly recommend avoiding this car rental company.
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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy

Relevant Reviews on AVIS Leonardo da Vinci International Airport

Clare Catharine

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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Fri, Feb 7, 2025
About AVIS: 4.0 /10
I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?

Crystal Constance

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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Thu, Sep 19, 2024
About AVIS: 2.0 /10
Unreasonable extra charges! The car rental company offered the choice to return the car with a full tank or not, but despite refueling to a full tank, we were still charged over 100 euros! Throughout the trip, the fuel we purchased ourselves cost far less than these additional charges. During the return inspection, the engineer confirmed everything was fine but then turned around and deducted money from us, demanding fuel receipts. It’s absurd because self-service fuel stations don’t issue receipts! Honestly, AVIS uses their size to exploit customers. Extremely disappointing!

Beryl Wollaston

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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Fri, Sep 21, 2018
About AVIS: 10.0 /10
There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.
About QEEQ: 10.0 /10

Horace Spender

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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Sat, Apr 27, 2019
About AVIS: 2.0 /10
Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!

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Luxury | Mercedes-Benz E Class or similar
AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Tue, Oct 8, 2019
“Book direct - don't use these clowns”
About AVIS: 8.7 /10
Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.

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