The car condition was acceptable, but there weren't many models to choose from. No need to provide a driver's license notarization document, just the pickup slip and the driver's license. We waited for the shuttle bus at the airport for more than 20 minutes, while buses from other rental companies passed by multiple times. This was the most unsatisfactory part. The return process was simple, but having to drag luggage to take a train to the terminal felt very inconvenient.

Renting a car from Dollar was very convenient, and the car itself was great. We picked up the car at the Los Angeles airport location and returned it at the San Francisco airport location, both of which provided a very comfortable experience. There were no unexpected insurance sales pitches as mentioned on the website (everything was handled on QEEQ, so there were no additional sales pitches on-site, which was the best and most expected outcome). After completing the paperwork (you might have to wait in line if there are many people), you go to pick a car yourself, with around ten models to choose from. Once you pick a car you're happy with, someone at the exit will scan and register it, and you're good to go. Thanks, it was an excellent experience.

They did not have the car we rented upgraded us for free to a Toyota Camry all done no paperwork took about 5 minutes great experience

Like: Everything.
Dislike: Nothing. Everything went smooth sailing.