A blip with inaccurate paperwork but otherwise very good.

Interrent, owned by GoldCar owned by Europcar. I always find that when you book with Interrent rather than Goldcar you get a superior car or at least one with better spec. I booked a BMW 1 Series or similar, I could not have been happier with what I received, Brand New Mercedes Benz C-Class Auto, immaculate car in red. One of the best cars I have ever driven, full of new technology and incredibly smooth to drive.

Fast easy to use APP, prices used to be better than other companies but since it changed to QEEK they are not, they do have a price guarantee if you can be bothered with the hassle of that.

Interrent charged an additional 191.39 euros, despite easyrentcars receipt saying I'd paid for the car and fully comprehensive insurance and no payment was due on arrival. This was like arriving at the airport for a flight I booked and being told it cost 200 euros extra!? I've then been charged a late charge of 40 euros and I'm still awaiting my 80 euros petrol deposit from May (now August) despite returning the car full and within the hour of the nominated return time. I called several times and was awaiting a response to the emails they had told me to write to. They then directed me to an online claim form, which I've just recieved a response to. They have informed me that the 191.39 is a compulsory charge, even though it was put in the 'Extras' column (therefore not allowing easyrentcar to claim the money back), and not included when or clearly noted when booking the car. It's been an expensive and frustrating experience.

The Main problem was at the Airport. The Interrent pick up was advertised as being on site and Interrent supposedly shared an office with Europ car. In fact Interrent do not share with Europ car, and the pick up location is off site and has to be reached by a shuttle bus, which I specifically didn't want to do. The car hire aspect once at the office was pretty good & the car was fine and quite new. Drop off was very effecient.

Inter rent were terrible. Incredibly rude staff. Long wait. We left without a car in the end

Like: Receptionist was fabulous, arriving a little later than expected she was understanding and with no hassle proceeded with our booking.
Dislike: The obnoxious young man on return of the vehicle, abrupt no manners and obviously unable to cope under pressure !