I paid an extra 30 euros for an upgrade and the car was excellent and good value for money

You did very well!

Counter staff were terrible. They were rude, unhelpful and aggressive. They were dishonest in order to sell us additional insurance and became angry when we wouldn't take out their insurance. The staff were clearly speaking about us rudely to each other assuming that we wouldn't understand the language. The manager was also rude and aggressive. Awful experience.

Interrent (owned by Europcar along with Goldcar) have so many hidden charges and are terrible at communicating. Either prepare for a lengthy battle over the costs, or avoid entirely.

Easy to use website. Great prices. Hidden charges are from the car company, not Easyrentcars.com.

The customer service on picking up was excellent but unfortunately in less than 24 hours there was am emergency with our mom back home so had to fly back asap. I dropped the car at the level car park I picked up and the guy wasn't very helpful just kept telling me I had to take to 4th floor I tried to explain it was an emergency and we had a flight to get. Attitude wasn't very good at all

Weird fuel policy. You pay a fee at pickup, then they refund you depending on how much fuel is left in the tank. How they calculate it accurately is debatable.