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Live chat Email us Service Code: 2170045347
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Great car but inconvenient pick-up location

Reviewed: Sun, Jul 14, 2019
About Routes: 7.7 /10
The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Toronto Airport

Santosh

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Economy | Kia Rio or similar
Reviewed: Sat, Sep 28, 2019
About Routes: 10.0 /10
Counter staff was polite and excellent.
About QEEQ: 10.0 /10
good website for booking affordable rental cars.

Birinder

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Intermediate SUV | Nissan Rogue or similar
Reviewed: Mon, Sep 24, 2018
“Excellent experience”
About Routes: 10.0 /10
Like: Friendly staff with professional approach, explained everything required some helpful tips about the toll highway. Drop off was smooth.
Dislike: Nothing

D.Lee

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Intermediate SUV | Nissan Rogue or similar
Reviewed: Thu, Sep 13, 2018
“Great Experience!”
About Routes: 8.6 /10
Like: Very friendly & efficient staff, they even gave us a free upgrade :) They provide a shuttle to & from the Viscount station.
Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s. We eventually figured it out.

H.JONES

View more >
Full-Size SUV | Dodge Durango or similar
Reviewed: Mon, Aug 27, 2018
“Reliable group and will use them next time”
About Routes: 10.0 /10
Like: Professionalism
Dislike: Clean car and quick pick up and drop off at the airport

T.Inamdar

View more >
Intermediate SUV | Nissan Rogue or similar
Reviewed: Wed, Jun 27, 2018
“Loved it”
About Routes: 9.2 /10
Like: Staff was very good and friendly, loved the the way they greeted and attended us. I also like the car as i had booked a 5 door SUV (Nissan) or similar & i got the Jeep wrangler. the kids just loved it and it was fun driving it.
Dislike: I did not like the long commute from arrival to viscount station and then calling them for the shuttle. i think this could be improved. When you are alone its fine as there is less luggage and easy. but with kids and alot of luggage its kinda difficult.

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