Very good

The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.

The wait time at the desk was long, they only fast tracked Europcar members, I would have though they should prioritise pre-booked customers as well.

Very good, no issues

Nothing to say. It’s normal at the time we arrive they are lower on staff. Perfectly understandable.

The name says everything. Easy