Weird company policy for mandatory insurance of 300000, though I have insurance. I had to pay extra.

The car was right, the attention was very good in front desk

Originally I read that I needed proof of insurance in order to not purchase insurance which was no problem, but when I went to pick up the car I discovered that I needed ridiculously high coverage and so had to pay $15/day for insurance. Then I also found out that I had to pay for a sun-pass toll thing for another $14/day. In their defense, both of these items were listed in the small print, but I felt taken advantage of. Then the car I ordered was supposed to be a small car and I was given a minivan which I didnt need or want but they said they had no other options. And finally, they gave me the car with only a 1/4 tank of gas which was very inconvenient for my 36hour rental. Was not impressed.

No complains about easycars.com. Seemed to work well and do its job.

Hidden charges for tools never disclosed till checking out

The staff was extremely rude and didn't care about my voucher and didn't care about the tolls at a rate of $90.00 for the 9 day rental. I don't drive in Miami except to get to the Florida keys and back to airport. Major ripoff I called the very next day to your company to complain. I was also told by two different employees on two different calls to you about my miles being unlimited rate according to my voucher to go ahead and drive because we will cover it for you. I was charged by Right Car $187.50 on Jan.17 2019. I then started a dispute with my credit card company. I was never given a contract proof to booking with your company stating anything regarding my Florida drivers license. I will never use your company again and will spend my all my extra time writing bad reviews on your company because you don't take care of your customers the way the your employees say they will. Unsatisfied and very dissapointed in your lack of customer service Marian Runnels

Like: The agent found a discount to apply for the sun pass.
Dislike: Dirty car.