They promote toll services. Since it's my second time in Melbourne, I was able to plan my route to avoid toll roads, saving some money.

The app initially showed a rental price of 380 AUD, but when I got there, they asked for 480 AUD, and with insurance, the total was 700 AUD. It's ridiculous. The rental car had a trunk full of rotten tomatoes—I have no idea why. The pickup truck used for car washing wasn't cleaned properly either. Inside the car, there were cigarette ash and a strong smell of smoke. Terrible experience!

Did not provide the car as per the contract and charged an extra 375 AUD for a different car.

Very satisfied, the company even gave me a free upgrade to a RAV4. The car was very new, with only 6000 kilometers on it. It performed excellently.

They asked us to buy additional insurance and a full tank of fuel, but didn't clearly explain when we were signing and paying. We only found out from the credit card bill after returning home. Very frustrating.