AVIS Leonardo da Vinci International Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Dora Edgeworth

Italy

Reviewed: Thu, Mar 20, 2025

About AVIS: 6.0 /10

Extremely bad. A terrible car rental experience where I was forced to pay for various super insurance fees. I had already paid for basic insurance during the rental, but after returning the car, an additional 13,000 RMB was deducted for various super insurance and miscellaneous charges. This car rental company, AVIS, is highly deceitful. I strongly advise everyone to avoid this company as they are essentially scammers. They exploited our lack of knowledge in Italian, guiding us to sign contracts we couldn’t understand, forcing us to pay for unnecessary super insurance. Very disappointing. The other car rental companies I’ve used before did not charge such fees. Please learn from this painful lesson and avoid renting from this company. Even filing a claim proved nearly impossible to resolve because the rental company made us sign incomprehensible Italian contracts. This left us unable to pursue legal action, leading to a very frustrating and costly experience.

AVIS

Rome Fiumicino Airport(FCO)

Rome

Italy

1 days rental

Relevant Reviews on AVIS Leonardo da Vinci International Airport

Everley Burke

Italy

1 days rental

AVIS

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Tue, Feb 18, 2025

About AVIS: 2.0 /10

We initially booked the rental car on Zuzuche for 1,375 euros, but when we got to Rome to pick up the car, they said we needed to pay extra because there were two drivers, raising the price to over 1,600 euros. We accepted that. During the trip, our car window was smashed by thieves, and when we returned the car to the Madrid Avis location, they charged us 480 euros for the repair, which we also accepted. However, Avis ended up charging us a total of 2,357 euros, at least 200 euros more than expected, and there was no way to dispute it.

Ryan Malan

Italy

1 days rental

AVIS

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Sat, Jul 27, 2024

About AVIS: 2.0 /10

Unjustified charges: 1. When returning the car, no inspection was performed. Instead, they asked if we were going back to Rome or taking a flight, then simply said 'ok.' It's not acceptable to claim they were busy and let customers leave first, as we saw three employees leisurely smoking. 2. There is concrete evidence that the staff lied. We had just filled up the tank a few kilometers from the airport, but they charged us 15 EUR for an 'empty tank' after we left. 3. They fabricated car damage. No accidents occurred during our rental, and the damage was not confirmed with us on the spot, yet they charged us 291.69 and 67.2 EUR. 4. If this is an issue of individual employee integrity, then failing to thoroughly investigate and reasonably explain to customers is a problem with Avis as a company.

About QEEQ: 8.0 /10