Very satisfied.

The receptionist was a nice-looking guy with a friendly attitude, but he spoke very fast, and his Spanish-accented English was a bit hard to understand.

Europcar is a large car rental company with many locations, a wide range of vehicle options, and flexible pick-up and drop-off services. You can smoothly pick up the car using a mainland driver's license along with the translation booklet. Since I booked with their full insurance package, there was no upselling at pick-up, and even when the side mirror had a scratch upon return, no charges were applied. If you're driving across countries, you need to inform them during pick-up, and it usually costs about 10 euros extra per day. Because my flight landed late, the Mini Countryman I reserved was unavailable, so they gave me a plug-in hybrid Mitsubishi instead. The car was larger but had a smaller gas tank and slightly higher fuel consumption. If you're renting a car in Europe, I suggest opting for a smaller car as it's easier to drive and park in cities, and fuel and toll costs are lower. For Europcar, consider choosing an Audi A3 to ensure you get a luxury brand vehicle.

Many people picking up cars at night with only two counters, but the staff was very friendly and patient in their explanations.

It is a well-organized and large-scale car rental company. I had a minor accident during the trip, and the company helped me handle it promptly and replaced the vehicle. I am quite satisfied.