CAR RENTAL REVIEWS ON EUROPCAR AT MADRID–BARAJAS AIRPORT, MAD

Extremely satisfied, 10 stars!

Very convenient, and the staff were very friendly. It wasn't as bad as some others claimed.

Very satisfied, high efficiency, attentive service, and good vehicle condition.

The receptionist was a nice-looking guy with a friendly attitude, but he spoke very fast, and his Spanish-accented English was a bit hard to understand.

The staff's service attitude was okay, but their English had a bit of an accent. We ended up using translation software to communicate. There was only one issue during the entire car rental experience: when picking up the car, we initially booked a Polo. However, the staff informed us of a new policy in big cities, where non-new energy vehicles (including hybrids, etc.) would incur a fine of 200 euros. We later verified this policy, but the staff only provided one alternative model, a Subaru, which required an additional payment of 280 euros. This increased the budget by over 1,000 RMB, and the car was significantly larger. Driving on narrow streets in city centers like Madrid and Barcelona became more challenging as a result.

This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.

Excellent!

Very satisfied.

Overall good. They also recommended the full insurance from the rental company. They switched us to a DR car, which was in good condition but a bit large, making it quite challenging to navigate the underground parking in Madrid!

The car pickup process was quick and hassle-free.

Overall experience was great, with simple pick-up and drop-off procedures. However, it is essential to thoroughly inspect the car's condition during pick-up, take photos of any scratches, and ensure staff record them in the contract. Otherwise, returning the car could be troublesome.

The vehicle experienced a breakdown, but it was promptly replaced. Additionally, the customer service from Zuzuche was very helpful, ensuring the issue was resolved smoothly. Overall, it's quite satisfactory.

Very satisfied, the rental and return process was quick, and there was no mandatory insurance purchase.

Very satisfied, and the condition and model of the car were great. Spain is perfect for road trips; 98% of the highways are toll-free. Except for some congestion around Madrid and Barcelona city areas, other highways are wide and have very few cars. However, roads in certain old town areas can be quite narrow, requiring extra caution. During our 12-day trip across Spain covering 3100 km, renting a car was the best choice.

Very satisfied

Excellent!

No phone contact available. My drone was left in the car, but I couldn't reach anyone except via email. If an accident happens, does this mean I also can't contact them for a claim?

Very satisfied.

The pricing is a bit unclear. An additional €95 fee was charged for the driver, which should have been included in the rental cost. Why charge an extra driver fee?!

Good.