Everything went smoothly.

Very good, very good.

The lady on duty was very stubborn. We arrived two hours early and wanted to pick up the car early and return it early, but she refused, saying the price would be different if we picked it up early. Who is she trying to fool? We had to wait until her shift ended. Then a young lady helped us pick up the car early, and we also returned it early. It felt like the first person was either unfamiliar with the job or discriminating against Chinese people. I strongly complain about someone called Sevilla.

They offered me an upgrade which I declined, but still got an upgraded car as the original was unavailable.

The promised car Mercedes MB class was not available and we were offered Audi Q2 at an additional cost. Since, both fall under intermediate category to the best of my understanding, I would like to know the rationale for additional charge. Otherwise the booking and pickup process was fine. The drop-off was smoother as at the time of pickup, the person was not readily available.

The portal was user friendly and showed options that were not available at other sites. I am happy with the services and would like to book again. One thing that can be done better is the inclusion of filter of vehicle transmission and refinement of existing filters.