Pretty good, they didn’t try to upsell insurance. However, they didn’t check the car during the return process. Even though I clearly refueled the tank before returning, they still charged me over $10 for fuel. The amount wasn’t much, so I didn’t pursue it further. Still, it would be better if they conducted a clear inspection during the car return.

Consistent model, no need to wait in line

Initially, I couldn't find anyone. There was no one inside the store. Later, I found them outside, but the place to complete the paperwork was on a different floor.

As expected from a big company, their services were excellent except for the limited availability of automatic cars in Madrid. Returning the car at Barcelona airport was also very convenient and quick, with no time wasted. Overall, it meets the top service standards in Europe.

Car was a bit old 75k km and windscreen wipers were in terrible condition and windscreen fluid was just water! It was raining for 4 days and I was barely able to use the car as it wasn't safe to drive with wipers it that condition.