CAR RENTAL REVIEWS ON EUROPCAR IN MADRID

There wasn't much of a queue. We were unfamiliar with hybrid vehicles, but the staff provided patient and detailed explanations. The only downside was that the car's screen initially couldn't connect to the phone for mirroring, which made driving a bit inconvenient. Later, the car system automatically connected to the phone, and the trip went smoothly.

Great service, very friendly.

To be objective, Europcar doesn't actually have mini models. I checked their parking lot thoroughly for both pickup and drop-off.

Purchased full insurance and received the car quickly. They asked if I wanted to upgrade the car, but I didn't. Their attitude was still very good.

Great

Absolutely satisfied. The guy who assisted me was really helpful. Big thanks to him!

At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending.

Not bad, the deposit was refunded quickly.

Very satisfied, great attitude, and the car was easy to drive.

Very good.

Satisfied

Very comfortable, a perfect car rental experience.

Easy booking process and quick return.

The service attitude was clear, and the explanation was detailed. Please note that the full insurance purchased on QEEQ has a 5000-euro deductible. To reduce it to zero, you need to purchase additional coverage directly at the car rental company.

It's a decent big company. However, this was my first time in Spain, and I noticed there was an extra charge for upgrading to a hybrid vehicle due to emission regulations. But in reality, it wasn't necessary at all.

I was given an upgraded Audi Q2 when picking up the car. The vehicle was relatively new with only over 10,000 kilometers on it. It was very easy to drive and the location was easy to find.

Very satisfied

It's okay.