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Live chat Email us Service Code: 8375806121
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Reviewed: Tue, Apr 22, 2025
About Great Rentals: 2.0 /10
I frequently rent cars while traveling to places like the US, Europe, and domestically. This time, I went to New Zealand for a trip. I rented a car for 14 days on the South Island without any issues. However, my car rental experience on the North Island was the worst so far. When I encounter operations run by Chinese people abroad through platforms like BOOKING or others, I usually leave high ratings, but unfortunately, not this time. 1. The Toyota RAV4 is a common model on the rental car platform, with prices starting at RMB 260/day (platform rating 7.0, no Chinese-speaking staff). I chose this rental company, which charged RMB 383/day (platform rating 9.1, with Chinese-speaking staff), thinking the higher price meant better service or car condition. I was proven wrong. 2. (1) When selecting the car, I noticed it included an additional driver for free. However, at pickup, the rental company said their system didn't show this and wanted to charge NZ$10/day/person. My order clearly indicated the extra driver was included, leading to a dispute. I called the platform, and they resolved the issue. (2) At return, I confirmed via WeChat with the company that I would return the car at 9:00 AM. They replied that they start work at 9:30 AM. My order stated their business hours were from 9:00 AM to 6:00 PM. I sent them a screenshot, but they did not respond. With no other choice, I called the platform, which intervened and approved the 9:00 AM return. 3. Regarding the car condition, the vehicle I rented had 100,000 km on it (which I can understand). However, the tire condition was terrible. The tread was worn down to the wear indicators, and there were numerous cracks. Considering New Zealand's higher driving speeds compared to China, poor tire condition poses a serious safety risk.
About QEEQ: 10.0 /10

Relevant Reviews on Great Rentals Great Rentals LTD, Auckland, New Zealand

Joshua Stone

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Reviewed: Wed, Mar 27, 2019
About Great Rentals: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Megan Marjory

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Reviewed: Sat, Jan 5, 2019
About Great Rentals: 4.0 /10
I initially thought that for a short two-day stay and not too far distance, getting the cheapest car would be fine. However, our flight was delayed by 20 minutes, and they asked us to pay a 50 NZD overtime fee for their employee, which is roughly 250 RMB. They also said if we don't pay, we’d have to collect the car the next day. Upon arrival, they demanded a 500 NZD deposit, although the contract stated 1000 NZD. Unlike other companies, they don’t have their own counter and parking spaces at the airport. Instead, they have a lot about 5-6 kilometers away, and they’d shuttle you there only if you contact them in advance. These hidden terms made the overall cost higher than a big rental company. From now on, I will not choose a small rental company just based on price. The car's condition was terrible, and it’s lucky we didn’t face any issues. On a positive note, the staff were friendly and were mainly young Chinese.
About QEEQ: 10.0 /10

Bradley Jefferson

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Reviewed: Sat, Feb 16, 2019
About Great Rentals: 8.0 /10
Airport transfer, quick and efficient service

B.Toia

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Economy | Nissan Tiida or similar
Reviewed: Thu, Feb 27, 2020
“Quick, easy, clean”
About Great Rentals: 9.3 /10
Will def book again. Very easy, nice car and great price
About QEEQ: 10.0 /10
Quick booking system and no hassle. Will def use again.
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D.Yoon

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Intermediate | Toyota Camry (2007-2011) or similar
Reviewed: Fri, Feb 8, 2019
“It was pretty good service.”
About Great Rentals: 9.3 /10
Only the thing the car was not clean, But I was okay because the price was amazingly cheap. I paid 60 for 3 days only. Even the car was the immediate class car. Not a small one. I highly recommend this car to Travellers
About QEEQ: 10.0 /10

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