Terrible pick up, easy drop off.

R.Soutter

United States

Reviewed: Fri, Apr 25, 2025

About Thrifty: 6.0 /10

Plane landed on time at 20:10hrs. Then it took us over two hours to clear immigration! There were 50 immigration stations, but only 7 in use. 4 x American passport holders, 1 x for wheelchair/families with young children, only 1 x for the approx 900 other passengers! Collected our bags and made our way to the Car Rental bus stop. Short journey to the Thrifty/Hetz/Avis office. The Thrifty person (from India) informed me that they had no cars...and to "come back tomorrow"! I informed him that I had pre-booked a rental and expected him to supply me with a car. He argued with me and kept saying he had no cars left. I showed him the rental voucher from QEEQ. I had great difficulty understanding what he was saying because his english was very poor. In the end he 'borrowed' a car from Hertz and transferred it onto the Thrifty rental. Several times he kept on trying to get me to add more insurance to the rental cost, even though I showed him my AXA insurance document. I added my son as an additional driver and the charge came to $231 (£174) for 15 days! He then tried to charge me for an EZpass for toll roads. The whole rental experience with this person at the Thrifty desk at Dulles Airport was terrible. I feel I have been conned and over charged. I went onto the Thrifty website and a few other people have had bad dealings with this person.

About QEEQ: 8.0 /10

I chose QEEQ because I thought I would be saving money on car rentals. This has nothing to do with QEEQ...but maybe they could inform Thrifty about their employee at Dulles Int Aiport (Wash DC).

Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We sincerely apologize for any confusion caused by your purchase of insurance at the counter. It has come to our attention that you had already acquired AXA insurance through our website, rendering duplicate coverage unnecessary at the counter. To avoid any superfluous expenses, we kindly request that you present the AXA insurance letter when collecting the car to decline any additional protection. Should you require further assistance, please do not hesitate to contact us. Once again, thank you for recommending us and we eagerly anticipate your future return.

Thrifty

Washington Dulles International Airport(IAD)

Washington

United States

Small SUV | Buick Encore or similar

15-day rental

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I saw that online reviews for this company were not very high. When I arrived at the store, I was told that the Ford EDGE model I had booked was unavailable and that I had been upgraded to a Volvo CX40. At the time, I assumed this was a free upgrade (since in hotels and car rentals in China, if the original room type or vehicle you booked is unavailable, upgrades are generally free). After picking up the car in the parking lot, I realized that the Volvo CX40 was smaller than the original EDGE, and my luggage wouldn't fit. So, I carefully examined their receipt and fee details and discovered that the upgrade to the Volvo CX40 incurred an extra charge of $48 per day—almost double the original price. I returned to the counter and told them I wouldn't accept this arrangement, after which they switched me back to the Ford EDGE. This indicates that they must have had the EDGE available from the start but intentionally claimed it was unavailable to lure customers into upgrading with hidden charges. After returning to my home country, I discovered that, in addition to the amount I had already prepaid through the rental platform, they charged my credit card another $326. About $100 of this was for an insurance upgrade, which I accept, but the remaining $200+ was for unclear charges. I am currently disputing these with the company. This rental company has serious integrity issues, and I advise everyone to be cautious when choosing them.

About QEEQ: 10.0 /10