Overall not bad. There was no option for snow tires during booking. When I arrived and requested snow tires, the Audi Q3 I booked didn't have them, so I had to switch to a Ford Focus Wagon. They counted it as an upgrade and charged me an extra 31 euros per day. Other than that, everything was good.

The elderly gentleman at the counter doesn't speak English very well. You may be asked for your residential postal code, email, and phone number. If your English isn't fluent, it's more convenient to write these down on a piece of paper or notebook in advance.

Very satisfied.

Communication was slow due to language barriers, but we bought additional insurance at the store to address this issue.

Most of the cars were manuel