Very good, but picking up the car took quite a long time. The staff realized that my luggage wouldn't fit in the reserved car, so they upgraded me to a bigger vehicle for free.

No queues, relatively fast

Pretty good

The car was shown on the handover sheet as having no damage. When I get to it the number plate is bent at 90 degrees one side and bent a bit at the other, ther is a large scrape on the splitter at the front, and other scratches on the car. The man on the desk did note them and said it would be fine and nothing was mentioned or has come up since the hand over.

Fairly straightforward and cheaper than going directly through them.