Very satisfied.

Rented a car for less than 24 hours, but the staff tried to secretly add a fuel purchase to the contract, with the cost exceeding the rental fee. Fortunately, I caught this before signing the contract and insisted on removing it. Once the procedure was completed, there was suddenly no car available. Over ten groups of customers waited cluelessly for nearly an hour before finally receiving a car. When I received the car, the window still had crayon marks with the word 'Tag' written on it, and it was handed over without being cleaned.

Multiple counters, very convenient to pick up the car almost immediately.

Very satisfied

We had a minor collision; the other car reversed quickly out of a parking spot and hit my rear side. We called the police and later spent an hour discussing the details with the insurance company. Luckily, with the accident report, we didn't pay anything. It seems American roads have high speeds, so buying comprehensive insurance is definitely worth it for long distances.