Generally very easy.

Satisfied.

Booked online, presented the order, credit card, passport, driver's license, and a translator device at the airport store. Very convenient. However, there was a small trick; they asked us to prepay for a tank of fuel for the return, claiming it would save time since gas stations are hard to find. Later we found out that gas stations in US cities are as common as pharmacies in China, so there's no need to worry about finding a place to refuel.

Did not clearly tell me the direction to pick up the car. As a result, I had to confirm with the front desk twice, carrying two heavy suitcases back and forth in the winter.

Car and counter customer service could not of been better.

Thank you Easyrentcars, glad I found you.

Like: your service
Dislike: nothing