Simply the best

It's very close to Four Points by Sheraton Perth, easy to find, just a 6-minute walk. They provided a Kia at pickup, but I noticed a Mazda parked nearby. The Kia's performance is extremely poor; no matter how hard I pressed the accelerator, it just wouldn't speed up. The air conditioning and smart function buttons are fine, and you can connect Bluetooth for screen navigation. However, the car's power is just too weak.

The car rental staff were enthusiastic and patient.

The overall experience for both picking up and dropping off this car was quite poor: When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester. When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!

Overall satisfied

Efficient process