It might be because we arrived late, after midnight. The car rental company's airport pick-up service was not available, so we took another rental company's shuttle bus to the rental location. The computer system at the service desk was down, and there was only one employee handling things manually, which made the waiting time a bit long. Luckily, the staff had a great attitude, and we successfully completed the rental process in the end.

The staff is meticulous and the process is quick.

All went very smoothly- got the car I wanted which was a pleasure to drive.

Got a good price

Asked for a Ford explorer, received a Ford flex. Even though it was not what we had reserved it was still a very good vehicle.

Everything went very easy and smooth, will definitely recommend and use again.