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Search for ACE Car Rentals in Bordeaux

The wait to pick up the car at the airport was over 90mins which is excessive.

Reviewed: Mon, Jul 22, 2019
About ACE: 8.3 /10
The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.
About QEEQ: 8.0 /10
The booking platform was fine
Opel Adam image
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Mini | Opel Adam or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

S.Steenackers

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Economy | Volkswagen Polo or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Tue, Jul 23, 2019
“Vreselijk niets is duidelijk”
About ACE: 5.3 /10
Onduidelijk

S.Friday

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Compact | Opel Astra or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Mon, Jul 22, 2019
“Shocking service”
About ACE: 5.3 /10
Waited for a long time because the car was not on the system at the desk despite me having an email confirmation. Not even sure who the car was supplied by - Rhodium, Ace or Gold Cars? Waited for an hour for this to be rectified with a preganant girlfriend. Lady at the pick up desk was rude and unhelpful, I was told I was 'lucky you dont have to wait longer'. Aggressive attempts to sell insurance add ons. Eventually collected the car which was dented, scratched and dirty inside and out. Was told 'you are lucky its scratched because then its less likely you'll be charged for scratches that you cant even see when you bring it back'! In summary, a poor start to our holiday. Won't be using again.
About QEEQ: 10.0 /10
Easyrentcars seemed to work well.

S.Bow

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Economy | Volkswagen Polo or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Wed, Jul 17, 2019
“Not great”
About ACE: 4.7 /10
Over 40 minute wait to be seen at the counter. Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused. Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.
About QEEQ: 10.0 /10
Website was easy to navigate. Good price.

T.Pearce

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Mini | Fiat 500 or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Wed, Jul 17, 2019
“Very good”
About ACE: 7.0 /10
The car was very good and service acceptable. Would use the service again.
About QEEQ: 8.0 /10
Very good

Sébastien

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Economy | Volkswagen Polo or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Wed, Jun 26, 2019
“ACE is a terrible company. I will pay extra money to go with Europcar or others”
About ACE: 6.3 /10
Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.
About QEEQ: 8.0 /10

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