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Live chat Email us Service Code: 3361525122
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ACE is a terrible company. I will pay extra money to go with Europcar or others

Reviewed: Wed, Jun 26, 2019
About ACE: 6.3 /10
Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.
About QEEQ: 8.0 /10
Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

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Compact | Opel Astra or similar
Reviewed: Mon, Aug 5, 2019
“Disappointing staff availability to check car on return”
About ACE: 9.0 /10
Long wait at collection point despite 5 staff on duty
About QEEQ: 7.0 /10

p.goux

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Economy | Volkswagen Polo or similar
Reviewed: Fri, Aug 2, 2019
About ACE: 8.7 /10
The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.
About QEEQ: 10.0 /10

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Compact | Opel Astra or similar
Reviewed: Tue, Jun 11, 2019
“Pressured into taking out full insurance”
About ACE: 5.7 /10
It wasn't ACE but Goldcar. I felt like i was made to take out full insurance. There were dents around the car and the number plate looked like it has been badly damaged. It was not a pleasant experience. I will be using a proper hire car firm in future like Hertz.

M.Matthews

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Compact | Opel Astra or similar
Reviewed: Sat, Jun 1, 2019
“Admin heavy”
About ACE: 7.0 /10
Pick up takes too bloody long!!!!!! Too lo g winded process.
About QEEQ: 8.0 /10
Could have mentioned at time of booking that Ace is at the Goldcar desk

BrianM

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Compact | Opel Astra or similar
Reviewed: Tue, Apr 30, 2019
“Would do it again”
About ACE: 9.3 /10
The insurance options and fuel refill terms were complex. When I booked I didn't realise a diesel rental car has a tax in France
About QEEQ: 10.0 /10

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