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Search for Enterprise Car Rentals in Kiel

Horrendous Experience with Enterprise

Reviewed: Tue, Jul 23, 2019
About Enterprise: 2.0 /10
We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.
About QEEQ: 10.0 /10
This part went fine and smooth - we were happy with the booking process.
Ford Kuga image
Enterprise
Kiel
Germany
Compact SUV | Ford Kuga or similar

Relevant Reviews on Enterprise in Germany

Humphrey Marlowe

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Enterprise
Dusseldorf Airport(DUS)
Dusseldorf
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Reviewed: Thu, Aug 15, 2024
About Enterprise: 2.0 /10

Bertha Masefield

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Enterprise
Munich Airport(MUC)
Munich
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Reviewed: Wed, Sep 13, 2017
About Enterprise: 10.0 /10
The rental company was pretty good, picking up and returning the car was very convenient.

Neil Margaret

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Enterprise
Frankfurt Airport(FRA)
Frankfurt
Germany
Reviewed: Wed, May 18, 2016
About Enterprise: 10.0 /10
Couldn't fully understand English. After washing the car and returning it to the store, the money I paid for the car wash was deducted from the rental fee. The rental company said that the car doesn't need to be washed before returning.
About QEEQ: 10.0 /10

Aidin Abbasi

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Mini | Toyota Aygo 2 Doors or similar
Enterprise
Bonn
Germany
Reviewed: Fri, Jun 5, 2020
“helps me a lot and I did what I want”
About Enterprise: 9.0 /10
The best in Germany, easy to find, easy to pick up, lowest price, best condition
About QEEQ: 10.0 /10
best offers, best prices, strongly recommended
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Compact | Volkswagen Golf or similar
Enterprise
Munich Airport(MUC)
Munich
Germany
Reviewed: Sat, Aug 17, 2019
“Easy and convenient”
About Enterprise: 10.0 /10
Everything was good. Purchased the full insurance for 99Euros and when it came to inspect the car for any scratches or dents , the staff casually told not to worry as i have purchased the full insurance. While dropping of there was a minor scratch at the bumper which was reported by the inspecting lady. And next day i was sent an email if i met with an accident.My journey was very smooth and ensured car is parked nicely in P+R spots or in Hotel Parking. Other than that everything was great.
About QEEQ: 10.0 /10

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