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Search for Europcar Car Rentals in Cairns

Unprofessional payment handling. Inexcusable

Reviewed: Wed, Jul 24, 2019
About Europcar: 7.3 /10
Annoyed that they placed a hold on the cost of rental and advised that $400 would be released when car was returned. Instead they took a further $657 out of my account and did not release my holding amount in essence costing me $1657. Called and was advised by customer service that it would take up to 10 days for funds to be released. Unprofessional and rude as that process has an impact on my family personally as we have a disabled child and funds are required at all times to purchase medications. Had to borrow extra cash to buy medicine for my child
About QEEQ: 7.0 /10
KIA Carnival image
Europcar
Cairns Airport(CNS)
Cairns
Australia
Full Size Van | KIA Carnival or similar

Relevant Reviews on Europcar in Australia

Pag Christiana

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Europcar
Melbourne
Australia
Reviewed: Tue, May 7, 2019
About Europcar: 2.0 /10

Gene Albert

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Europcar
Coolangatta Airport(OOL)
Gold Coast
Australia
Reviewed: Mon, Oct 9, 2017
About Europcar: 10.0 /10
A very good rental company. Picking up and returning the car was very convenient.
About QEEQ: 10.0 /10

Oscar Evelina

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Europcar
Avalon Airport(AVV)
Avalon Beach
Australia
Reviewed: Mon, Dec 19, 2016
About Europcar: 10.0 /10
Good impression! Friendly reception, simple procedures, and the car was in good condition!
About QEEQ: 10.0 /10

J.Nolan

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Small SUV | Toyota C-HR or similar
Europcar
Coolangatta Airport(OOL)
Gold Coast
Australia
Reviewed: Wed, Aug 9, 2023
“Great service, car - Meh.”
About Europcar: 10.0 /10
I got an MG ZS, a vehicle is standard far less than I had booked (Toyota CH-R). European control cluster annoying, would have been ok if it was a higher pedigree vehicle. The MG handled terribly (tramrailed over small bumps in road) although interior was nice-ish.
About QEEQ: 10.0 /10

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Economy | Toyota Yaris or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Feb 24, 2022
“a bit of a faff”
About Europcar: 6.0 /10
We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!

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