The car pickup process was efficient with no upselling throughout. They just asked if insurance was needed, and after saying no, I could directly go to the parking lot to collect the car. The process here is quite flexible—you're given the keys and can inspect the car yourself. Since pre-existing scratches on the car are unavoidable, to prevent disputes, I followed QEEQ app's suggestion to take photos and upload them to the app. It's recommended to take close-ups and videos of any existing scratches, including the interior.