Purchased full insurance offline, handed over the car keys and left. Very hassle-free.

The staff provided excellent service and communicated very well in English. The entire process for both picking up and dropping off the car was clearly explained, and there were visual guides for those who may struggle with the language. Overall, a fantastic experience.

The front desk carefully confirmed everything without any upselling, a hundred thumbs up!

The staff at the service counter was very nice and helpful. Once we got near the car area, we could not find our car since the car key had dead batteries. We asked to be changed but the guy refused. Also, the car was not clean from the inside.

Very efficient and convenient. Highly recommend.

I asked for full-full petrol, they gave me half a tank. This is unacceptable. 45min pick up queue is also unacceptable. There are tech companies that let you unlock your car with an iphone, and not speak to anyone. I'm not saying we should expect this from every car rental company, but I still cannot believe how much paperwork we have to fill out and that it takes 8-10 minutes for every person to collect their car. They need to improve their processes otherwise they will lose market share to tech-companies (Virtuo).