I originally booked an Alfa Tonale from Arrow, but they gave me a relatively new Toyota Raize instead. It only had 6,000 kilometers on it and was a plug-in hybrid, which was quite nice. The car was spacious as well. Since I purchased full insurance, the return process was very smooth—they just checked if the tank was full, and that was it. The deposit was refunded quickly; I received the money the next day. The only downside was that both pickup and drop-off were in the underground parking lot on B4 next to the store. The sharp turns there really tested my driving skills. When returning the car, the staff inspected it at the roadside near the store and asked me to drive it back down before coming up again.