CAR RENTAL REVIEWS ON RECORD GO IN BARCELONA

Not bad

It was average. When returning the car, the lady claimed there was an issue with a headlight cover! The contract she gave me noted several damages but didn't mention the headlight cover. She asked if I took photos during pickup—luckily, I did. The parking lot was quite dim at the time, so the photos weren’t very clear, and I didn’t carefully take pictures of the entire car. Fortunately, I had a photo of the front. After showing her, she didn’t say much. I asked her why they didn’t list all the damages, and she said, 'We’re humans too, and mistakes happen.' I’m not sure if this was intentional or not!

They promoted insurance, but stopped after we declined. Mileage limits apply.

The new Yaris Cross has less than 1500 kilometers.

They really go all out to sell insurance. Make sure to bring your personal chip credit card!

The service at the Record Go car rental company at Barcelona Airport was very poor, especially during the return process. When picking up the vehicle, after completing the paperwork, there were no staff members to discuss the vehicle's condition, including its defects or scratches, leaving renters clueless. However, during the return process, they investigate every issue. If you didn't carefully take photos at the time of pickup, you'll be held responsible for all pre-existing damages and scratches on the car.

It's acceptable.

Good

Excellent. The staff were very friendly and chatted with me while handling the paperwork, making the whole process very pleasant. Although I didn't get the Fiat 500 I wanted, they gave me a new Toyota Aygo that had only run 1000 km.

Very satisfied

Highly satisfied. Although there was a minor issue, it was resolved smoothly after communication between the platform and the rental company. Everything went well.

The service attitude is quite good.

The SUV I got had a DR logo. When I picked it up, the car had scratches, three tires were underinflated, one license plate screw was loose, and the carpet under the footrest had two worn-through holes. The rental company didn’t conduct a handover; they just gave me the key and told me to get the car myself. Returning the car was also just parking in the assigned spot and dropping the key into a mailbox. I was very worried the rental company would charge me extra money. This is not QEEQ's issue; it’s a problem with foreign rental companies—they’re not as thorough and reliable with vehicle inspections as companies in China. Two deposits were required: one for €900 as a violation-related deposit and another for over €110 as a full-fuel deposit.

Toyota yaris hibrido da 28 km/l

Very efficient.

Very satisfied

Very satisfied

Good service, no upselling, everything done according to rules.

There is a fuel deposit, but as long as you refill the tank when returning, it will generally be refunded within about three days.

Overall service was quite good, and the car's condition was decent. However, Barcelona is more suitable for smaller cars, this one was a bit wide, especially for turning in parking garages. The deposit from this rental company is extremely high, up to 1200 euros. The staff will recommend buying full insurance for 92 euros to avoid the deposit, but if you refuse, they won't push it. This full insurance seems to be a standard price because later in Tenerife, I rented directly from Hertz and full insurance was also nearly 90 euros. Additionally, there's a 108-euro deposit for a full tank of gas, which must be charged to the registered driver's credit card and cannot be paid in cash. At that time, my credit card reached its limit, so I had to buy the full insurance. Adding the full insurance purchased on QEEQ, I ended up buying insurance twice.