Overall satisfied. There was no Q5 available at the store, so they replaced it with an A5 but charged an extra fee.

Very good and satisfactory. I’m a repeat customer. Sometimes the prices are slightly higher than other companies, but the vehicle quality is reliable. When it's busy, the staff works quickly, but if you have questions they're unsure about, they often recommend sending an email instead, as they cannot provide answers on site.

The rental company did not refund the €500 deposit. It seems like a trap! Although we verbally informed them about cross-border travel and the order included a note, they claimed there was no cross-border note during the return and refused to refund the deposit.

The process was quick, but the only downside is that they wouldn't let me start earlier when I arrived ahead of time. I had to wait until my booking time, which felt inflexible. You could just start charging from my pickup time.

I booked an Audi A4 but was given an Audi Q2. The same thing happened during my last car rental in Rome: I booked an SUV and got an Audi A4. The trunk could only fit two 26-inch suitcases by folding down one of the rear seats, but fortunately, there was only one passenger in the back. The diesel car did save me about 15% on fuel, but its condition was terrible—the right rear door was dented, the right rear fender was detached, and there were scratches all over the vehicle. Parking it anywhere could make it look like it had been in a collision. At return, the car rental staff just did a quick check and cleared it. During the rental process, the staff was very polite. I guess this rental company will be my only choice when renting cars in Europe in the future.