We picked up the car near Gate 17 in the departure hall. It was a yellow car and very easy to spot. I made a phone call, but it was in Italian, which I couldn't understand. Fortunately, the yellow car arrived quickly, and we only waited for 10 minutes. During pickup, they tried to sell us insurance, but I declined, and there was no issue. The car was very clean and worked perfectly. We had booked a Ford, but were given a Citroën instead.

Overall, the experience was good. The reserved Ford Focus was unavailable, and they upgraded us for free to a BYD Song SUV. There wasn't much upselling at the store when picking up the car, and the return process was smooth—they refunded the deposit and prepaid fuel fee. The only downside was probably because not many people book with them at Milan Airport. The shuttle bus doesn't run on a loop; it's dispatched based on your reservation time. Our flight arrived early, and we got our luggage quickly, but we waited 45 minutes without seeing the shuttle. Plus, there's no way to contact the store directly—you can only call customer service and wait for manual transfer. It took several attempts to reach them, but after talking to customer service, the shuttle arrived promptly. I recommend calling customer service as soon as you arrive instead of waiting aimlessly for the shuttle.

The service was very patient.

had to wait for the pick-up shuttle to go and drop one pack of customers as they only had one van for transfer; at the counter we were assisted based on who was supposed to get the car next (rental hour) and not based on who got there first, there were people who got there on time (like us) and had to wait in line for people who came after their pick-up time and after them.. amazing! when returning the car, I had a small wheel scratch and that was OK, no comment, told him to give me the documents and invoice so I can talk to my insurance but there wasn't much professionalism and the guy was behaving as if I broke his car (it had a big dent on one side, scratched from poor parking and not the cleanest either - when picked up)